At Tek Sesh, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our return policy is designed to ensure that customers can confidently purchase our high-quality screen protectors for Apple devices, knowing they have options should their needs change.
Customers may return products within 30 days of receipt. To qualify for a return, items must be in their original condition, unused, and in the original packaging. This ensures that the integrity of the product is maintained and allows for the possibility of reselling the item.
To initiate a return, customers are required to contact our customer service team. This can be done via email or through our designated customer service portal. Upon approval, customers will receive a return authorization number, which must be included with the returned item. This process helps us track returns efficiently and ensures that all returns are processed in a timely manner.
Once the returned item is received and inspected, a refund will be processed to the original payment method within 7 to 10 business days. It is important to note that shipping costs are non-refundable, and customers are responsible for the return shipping fees unless the return is due to a defect or error on our part.
In the case of defective products, customers should report the issue within 14 days of receipt. We will assess the situation and, if deemed appropriate, provide a replacement or refund at no additional cost to the customer.
We encourage customers to carefully review their purchases before finalizing their orders. Our product descriptions and specifications are designed to provide comprehensive information about each item, ensuring that customers make informed decisions. However, we understand that sometimes returns are necessary, and we are committed to facilitating this process as smoothly as possible.
For any further questions regarding our return policy, customers are encouraged to reach out to our customer service team. We are here to assist and ensure that your experience with Tek Sesh meets your expectations.